storagestack manage
AK
SuperStorage

Operations Hub

Ready Available updated 11:40:28 pm
My status Available
"On call" sets automatically when a call connects.
In line2 waiting
+1 619 551 8850
SuperStorage Grover Beach
0:42
+1 760 525 2353
SuperStorage Olive
2:18
Team · 5 today
AK
andre@hansacapital.co (you)
Available
BM
bernardlmiller@gmail.com
On call · SuperStorage Grover Beach · 0:11
JR
jrosa@superstorage.com
On property · SuperStorage Olive
MC
mcastro@superstorage.com
On break · back at 2:30 pm
PS
psingh@superstorage.com
Off shift
Follow-up tasks
Financial mention review
Financial mention review
SuperStorage Grover Beach · Open
2h ago
A caller mentioned payment-card or bank details on this call (detected: card, cvv). Review whether the recording should be shortened or deleted.
Financial mention review
Financial mention review
SuperStorage Grover Beach · Open
3h ago
A caller mentioned payment-card or bank details on this call (detected: card, cvv). Review whether the recording should be shortened or deleted.
Financial mention review
Financial mention review
SuperStorage Grover Beach · Open
4h ago
A caller mentioned payment-card or bank details on this call (detected: card, cvv). Review whether the recording should be shortened or deleted.
Financial mention review
Financial mention review
SuperStorage Grover Beach · Open
9h ago
A caller mentioned payment-card or bank details on this call (detected: card, cvv). Review whether the recording should be shortened or deleted.
Financial mention review
Financial mention review
SuperStorage Grover Beach · Open
2d ago
A caller mentioned payment-card or bank details on this call (detected: cvv). Review whether the recording should be shortened or deleted.
storagestackmanage
AK
SuperStorage

Operations Hub

Available updated 1:29:08 am
Follow-up tasks
Financial mention review
Financial mention review
SuperStorage Grover Beach · Open
4h ago
A caller mentioned payment-card or bank details on this call (detected: card, cvv). Review whether the recording should be shortened or deleted.
Financial mention review
Financial mention review
SuperStorage Grover Beach · Open
5h ago
A caller mentioned payment-card or bank details on this call (detected: card, cvv). Review whether the recording should be shortened or deleted.
storagestackmanage
AK
SuperStorage

Operations Hub

On call updated 1:29:23 am
Follow-up tasks
Financial mention review
Financial mention review
SuperStorage Grover Beach · Open
4h ago
A caller mentioned payment-card or bank details on this call (detected: card, cvv). Review whether the recording should be shortened or deleted.
Financial mention review
Financial mention review
SuperStorage Grover Beach · Open
5h ago
A caller mentioned payment-card or bank details on this call (detected: card, cvv). Review whether the recording should be shortened or deleted.
storagestackmanage
AK
SuperStorage

Customers

962 tenants · query 16,041ms

Name Type Phone Email Unit(s) Facility
Elevator AccessTenant—robelini.vista@ineedsuperstorage.comB172SuperStorage Robelini
Allison Adams TuckerTenant760-525-2353info@allisonadamstucker.com121SuperStorage Olive
Robert AguilarTenant805-595-0087bobhuman11@gmail.comT10SuperStorage Grover Beach
Sergio AguilarTenant760-583-8679asiaaguilar@hotmail.comC256SuperStorage Robelini
Jeremy AguilarTenant760-622-4222jeremy@contmotors.comC262SuperStorage Robelini
Leonel Aguilar ValenciaTenant760-697-6610leoaguilar.val@gmail.comD127SuperStorage Robelini
Antonio AguileraTenant760-277-5026vagui.a71@gmail.comD126SuperStorage Robelini
Nicolas Alcala MartinezTenant760-978-5024martineznicolas760@gmail.com339SuperStorage Olive
Samantha AldrichTenant805-714-0371saldrich1132@gmail.comT18SuperStorage Grover Beach
Greg AlexanderTenant760-472-2334gregoryastonalexander@gmail.comC220SuperStorage Robelini
David AlfaroTenant323-440-7324deathmeccanica@gmail.com194/6SuperStorage Olive
Nick AllanTenant760-497-1927nickahannaplumbing@gmail.com221SuperStorage Olive
Showing 12 of 962 · Load more
storagestackmanage
AK
Back to customers
Tenant
Active lien Pending removal Current

Marjorie McGinnis

Profile
Phone760-479-2477
Phone 2760-525-2353
Emailinfo@allisonadamstucker.com
AddressPO Box 607 · Vista, CA 92085
Driver's license****1299
Notes4967-Allison, Adams Tucker, 1965121-457
Lock statusopen in lockengine →
Pending removal
3 days remaining of 7-day SLA The window between when the tenant paid and when staff must retrieve the lock if she hasn't removed it herself. Set per-facility in LockEngine → Admin → Overlock return window.
Unit
013
Lock serial
8728
Combo · for tenant
2350
Timeline
3/30 Lock applied · overlock by Eric Nell
4/24 Balance paid · $417.00
4/24 Unlock SMS sent to 760-476-3787
4/24 Tenant opened SMS · 1:18 pm
Awaiting self-removal at the unit…
Lien status
No lien cases.
Notes
No notes yet.
Units & balance (live from Hummingbird)
121
Storage
Autopay Off Monthly rent $116.00
Paid
Recent payments
No recent payments.
Conversation timeline
activity
Payment method card ****8164 was set as default autopay method. The autopay method has been updated for SuperStorage – Olive – 121.
9/22/2025 08:51 AM · Website Application
Documents
Document
storagestackmanage
AK
SuperStorage · Across all facilities

Owner Console

updated 11:41:43 pm
AI calls today
42
Week 57 · Month 57
Escalation rate (mo)
19.3%
Share that needed humans
Occupancy
data pending
Across active client
Past-due balance
data pending
Lien pipeline
Cost per call
$0.00
This month
Facilities
FacilityLocationCalls todayOpen tasks
SuperStorage Annex—00
SuperStorage Oceano—00
SuperStorage Moreno Valley—00
SuperStorage Park St—00
SuperStorage Grover Beach—425
SuperStorage Canyon Country—00
SuperStorage Lakeside—00
SuperStorage Robelini—00
SuperStorage Morro Bay—00
SuperStorage Olive—00
SuperStorage 28th St—00
SuperStorage 24th St—00
SuperStorage Los Osos—00
storagestackmanage
AK
SuperStorage

Call log

All inbound calls — AI-handled, staff-answered, OpenTech overflow, and voicemail. 33 calls.

Staff Positive +16195518850 SuperStorage Grover Beach
Caller made a payment over the phone using a credit card; payment processed successfully.
May 22, 8:39 pm · 1:30
Staff Neutral +16195518850 SuperStorage Grover Beach
Test. Test. Test. Test. Test. Test. Test. That is working. Looking good. I'm on a call. Device.
staffTest. Test. Test. Test. Test. Test. Test. That is working. Looking good. I'm on a call. Device.
May 22, 11:26 pm · 0:29
Dropped +16195518850 SuperStorage Grover Beach
Transcript processing…
May 22, 11:12 pm · 0:12
Dropped +16195518850 SuperStorage Grover Beach
Transcript processing…
May 22, 11:11 pm · 0:09
Staff Negative +16195518850 SuperStorage Grover Beach
Tenant frustrated about overlock after paying yesterday. Asked to be transferred to a manager.
May 22, 11:11 pm · 1:42
Staff Neutral +16195518850 SuperStorage Grover Beach
Test. Test. Test. Test. Test. Test.
May 22, 11:10 pm · 0:06
Staff Neutral +16195518850 SuperStorage Grover Beach
Hey. Can you hear me? I think you can. So, that should be good. I can see myself on call. I can see it on your end. I can see it on my end. Perfect. I just need to take 1 screenshot here.
May 22, 10:49 pm · 0:36
Dropped +16195518850 SuperStorage Grover Beach
Transcript processing…
May 22, 10:48 pm · 0:17
Staff Neutral +16195518850 SuperStorage Grover Beach
Test. Hello?
May 22, 10:09 pm · 0:11
storagestackmanage
AK
SuperStorage

Knowledge base

What the AI knows. What the team can lean on.

Vehicle storage
Yes, we have outdoor parking for cars, RVs, boats, and trailers. For vehicles we need a couple extra things: current registration in your name, proof of insurance…
Published tenant · vehicles 7d ago
Military SCRA
Thank you for your service. The Servicemembers Civil Relief Act gives active-duty military extra protection — we will never sell a service member's goods at au…
Published tenant · lien 7d ago
Partial payment arrangement
We can sometimes set up a partial payment plan, but only after the pre-lien notice has gone out, and only if you can pay at least half the balance today…
Published tenant · lien 7d ago
Lien timeline
California has a clear timeline, and we follow it exactly. Rent's late after ten days. Around day fourteen we send a pre-lien notice by certified mail…
Published tenant · lien 7d ago
Delinquent overlock
That red lock is our overlock — it goes on when an account is past due. The good news is, you can still get into your unit, you just need one of us…
Published tenant · lien 7d ago
Refund unused rent
Generally we don't refund unused rent once the month is paid. There's one exception — if you give notice and move out within the first ten days of a new rental…
Published tenant · move-out 7d ago
Moving out notice
We ask for seven days' written notice — an email works, just send it from the address on your account and we'll write back to confirm…
Published tenant · move-out 7d ago
First month prorated
If your facility bills on the first of the month, we prorate your first month so you only pay for the days you actually used. Move in after the 20th and you'll…
Published tenant · move-in 7d ago
What to bring to move in
Bring a photo ID — driver's license, state ID, or passport all work — and a payment method, credit or debit card. We'll need a current physical address too…
Published tenant · move-in 7d ago
Super protection agreement SPA
Every tenant needs some kind of coverage on what they're storing — but we don't sell insurance, we offer something called the Super Protection Agreement…
Published tenant · insurance 7d ago
Bounced check NSF
When a check or card payment comes back unpaid, we have to add a returned-payment fee of thirty-five dollars — that one's passed through directly from our bank…
Published tenant · payments 7d ago
storagestackmanage
AK
SuperStorage

Help Desk

Ask the AI; anything it can't answer goes to your regional manager.

How can I remove overlock from unit
7d ago
how can i remove overlock from unit
Overlocks come off after the tenant pays — the removal is mostly automated by the tenant, not by you cutting it off:
  1. Once the tenant brings the account current, LockEngine sees the payment within ~10 minutes and automatically delivers the unlock combo to the tenant.
  2. The tenant comes to the unit, removes the overlock themselves, and drops it in the return box.
  3. The unit appears in Assignments → Overlocks → Pending Removal.
  4. Check the return box daily and retrieve any returned overlock locks.
  5. In Assignments → Overlocks → Pending Removal, find the lock, click "Remove," and enter a new combo (combo rotation is enforced).
  6. The lock goes back to inventory for reuse or pre-staging.

If a tenant is standing in front of you wanting access before they've paid: you can be there with them to remove it, but they need to bring the account current first — settle the balance same-day and it comes off. Confirm your facility's specific overlock threshold (SuperStorage default is 11 days past due, but it's client-driven).

Sources: Delinquent overlock, LockEngine — Manager Scenarios and Q&A, LockEngine — How the Software Behaves Automatically, LockEngine — Daily Manager Workflows
storagestackmanage
AK
SuperStorage

Facility settings

The values your knowledge base fills in — set once, used in every answer.

Scope
Facility values
SMS unlock number
Toll-free number tenants text to get their lock combo.
Office phone
Published phone for this office.
Office address
Street address of this facility.
Office hours
When the office is staffed.
Gate access hours
When tenants can access the gate.
Gate code
Current gate access code (if shared).
Facility door keypad code
Office / facility door keypad code.
storagestackmanage
AK
Customer detail · Lock status widget

Lock states

The Lock status widget renders one of six states depending on what the unit's doing. Same anatomy, different content, different primary action.

01 No lock · empty
Lock status
No locks assigned.
02 Active · tenant in good standing
Lock statusopen in lockengine →
Active
Combo last rotated 4/24 · by Eric Nell
Unit
013
Serial
8728
Combo
2350
Tenant can also request the combo herself by texting {{facility.sms_unlock_number}}.
Marking removed returns the lock to inventory and clears this widget.
03 Pending overlock · eligible after 10 days delinquent
Lock statusopen in lockengine →
Eligible for overlock
Day 11 of delinquency Tenant becomes overlock-eligible on day 10 of delinquency. This is per-client (SuperStorage default — set in LockEngine → Admin).
Past due
11 days
Balance
$417.00
Apply opens lock selection in LockEngine inventory.
04 Overlocked · lock is physically on
Lock statusopen in lockengine →
Overlocked
Day 14 of overlock
Balance owed
$1,700.00
Days overdue
23
Last contact
4/15 · Phone call · "will try to pay next week" — by Eric Nell
Unlock code unlocks only after balance is paid.
05 Pending removal · tenant paid, self-unlock pending
Lock statusopen in lockengine →
Pending removal
3 days remaining of 7-day SLA Window between payment and when staff must retrieve the lock if the tenant hasn't removed it herself. Set per-facility in LockEngine → Admin.
Unit
013
Lock serial
8728
Combo · for tenant
2350
06 Removed · returned to inventory
Lock statusopen in lockengine →
Removed 2h ago
Lock returned to inventory · Serial 8728 back in the pool
Combo rotated to a new value
Marked removed by Eric Nell · 4/27 1:18 pm
storagestackmanage
AK
Back to knowledge base
Knowledge base · Article

Vehicle storage

When can a tenant store an RV, boat, or trailer; what we require from them.

Published · v7
Body

Yes, we have outdoor parking for cars, RVs, boats, and trailers. The kind of space depends on the facility — most have a mix of covered and uncovered parking spots and a few enclosed drive-up units big enough for an RV.

What we need from the tenant

  • Current registration in the tenant's name. We can't store a vehicle registered to someone else.
  • Proof of insurance, also in the tenant's name.
  • License plate number for our records.

What we don't allow

  • Vehicles without current registration (expired tags = no-go)
  • Working on the vehicle on the lot (oil change, repairs)
  • Living in it
Trigger phrases

Phrases that route a caller to this article. The AI will match on any of these or close variants.

"can I store my RV" "boat storage" "park my trailer" "outdoor parking" "do you take RVs" "can I park my truck here" "motorhome" "5th wheel"
Do NOT cite for

When the AI sees these patterns, it must NOT pick this article. Prevents bleed into adjacent intents.

"how much is rent" "do you have unit sizes" questions about indoor storage
Escalation triggers

If the AI detects any of these signals on a call where this article would apply, it must hand off to a human immediately — even if the question matches a trigger phrase. These override everything else.

Caller mentions lawyer, attorney, or "I'm going to sue"
Caller mentions media, news, or social media exposure
Caller is shouting, crying, or sentiment turns hostile
Vehicle storage with expired registration mentioned
Required data from PMS
What is each behavior?

Fields the AI must have loaded before answering. If any is missing, the If missing behavior fires.

Behavior reference When the field is missing at call time, the AI:
blockrefuse to answer

Use when: wrong answer = legal, safety, or money risk.

e.g. lien process steps without state. AI says "I can't answer without your state on file."

caveatanswer + flag the gap

Use when: the general answer is still useful, but the caller should know it's not specific.

e.g. RV availability — AI explains policy in general, says "confirm an open space in Hummingbird before quoting."

promptask the caller inline

Use when: the caller is the easiest source and the value isn't sensitive.

e.g. vehicle length, which facility. Not persisted — used for this turn only.

proceedanswer normally

Use when: the field is nice-to-have, not need-to-have.

e.g. caller's first name for personalization. Missing it doesn't break the answer.

Field Source If missing
facility.has_outdoor_parkingHummingbirdSay "let me check, one moment"
facility.rv_max_lengthfacility settingsAsk caller for vehicle length
facility.availabilityHummingbird (live)Don't quote availability
Gold-standard examples

Reference Q&A pairs that show the AI what a good answer looks like — tone, length, what to include, what to leave out.

Q · short, casual
"Do you have a spot for my boat?"
A · good answer
Yes, we have outdoor parking that fits boats. Quick — what's the length of the trailer? And I'll need to grab a couple things from you before move-in: registration in your name, proof of insurance, and your plate number.
Q · with complication
"I want to store my RV but the registration is in my wife's name."
A · good answer
No problem — we just need the registered owner on the rental too. Easiest path: she rents the spot in her name, and you're added as an authorized user. Want me to set that up?
Phrases to avoid

The AI must never say these — legal, PR, or operational reasons. Overrides article body content.

"we'll waive the fees" "it's totally safe" "insurance covers everything" "don't worry about it"
Test against the AI

Ask a question the way a caller would, then pick which facility's live data to test against. Runs real retrieval and answer against the published KB. Use this to confirm the AI cites this article and that it can resolve the required data from the right source. Nothing is saved.

Retrieved, but couldn't answer confidence 42%
AI verdict

KB confirms we offer outdoor RV parking generally, but doesn't specify which facilities (e.g., Grover Beach) have it available. Need facility-specific inventory/location info to answer.

Data resolution trace
What the AI fetched (or tried to fetch) to answer this question.
2 of 3 resolved
facility.has_outdoor_parking
Hummingbird · GET /facilities/grover-beach/amenities · returned true
142ms
facility.rv_parking_availability
Hummingbird · GET /facilities/grover-beach/inventory?type=rv · field not in response
Behavior applied: caveat — answered generally, flagged gap to caller.
208ms
See what Hummingbird actually returned for this facility
Raw response
{
  "facility_id": "grover-beach",
  "outdoor_parking": true,
  "rv_max_length_ft": 40,
  "vehicle_types": ["car","rv","boat"],
  "available_units": null
}
Closest matches in response
available_units
vehicle_types

Hummingbird doesn't appear to expose rv_parking_availability directly. Pick the closest field, or change the source.

facility.rv_max_length
facility settings · not queried — caller didn't specify a vehicle
—
Repair this gap Pick one
Last 30 days · how this article performed
Cited on calls
47
Resolved without escalation
89%
Avg call length
1:12
Confidence (avg)
91%
Status
State
Published
Audience
Tenant-facing
Category
Vehicles Move-in
Confidence tier

The AI hedges more on AI-suggested articles, cites confidently on Legal-reviewed.

Ownership & review
Owner
AK Andre Kalkreuter
Last reviewed
5/16/2026 · by Andre
Next review due
8/14/2026 · in 83 days
Effective
Through 12/31/2027
Citations

Sources this article references.

storagestackmanage
AK
Knowledge base · Health

KB health

Is the AI behaving correctly because of the content in here? This view answers that.

last 30 days
Articles Review queue 0 KB health
Total articles
42
12 tenant-facing · 30 staff-facing
Resolved without escalation
81%
When the AI cited a KB article
Articles overdue for review
4
Past their review-by date
Coverage gaps
6
Intents with no high-confidence article
Coverage map · 40 intents Good 28Weak 6Missing 6
Move-in requirements2 articles
Vehicle storage1 article
Lien timeline1 article · legal-reviewed
Overlock removal3 articles
Payments & autopay2 articles
Insurance / SPA1 article
Move-out notice1 article
Refund unused rent1 article
Military SCRA1 article · legal-reviewed
First month prorated1 article
Bounced check NSF1 article
Climate-controlled unitsdraft only
Unit access hoursfacility-specific
Auction processunreviewed
Deceased tenantno article
Bankruptcy noticeno article
Domestic dispute / co-renterno article
Lost combo / lockoutno article
Overdue for review4
Most cited · last 30 days
Underperforming · escalation rate > 30%2
Delinquent overlock
38% escalation · 78% AI confidence
Needs work
Auction process
41% escalation · unreviewed tier
Needs work
Top unanswered questions12
"My mom passed away, what about her unit"
Asked 5 times · all escalated to manager
"I lost my combo"
Asked 4 times
"My ex is on the lease, how do I remove them"
Asked 3 times
storagestackmanage
AK
SuperStorage

Help Desk

Operational AI advisor. Ask anything — about a tenant, a facility, a policy. Take action from the answer.

Ask Pinned 4 Team activity 8 Drift alerts 3 Gap queue 3
Pinned
SCRA handling workflow
3d ago
Deceased tenant procedure
1w ago
Today
Unit 219 — Jose Hernandez · 145 days overdue
tenant context · 2m ago
How can I remove overlock from unit
12m ago
SuperStorage Olive · daily briefing
facility scope · 8h ago
Yesterday
What if a tenant disputes a lien?
Yesterday 4:12 pm
Auction process — CA timeline
Yesterday 11:08 am
Unit 219 — Jose Hernandez · 145 days overdue
What should I do about unit 219? Tenant won't return calls and we've been overlocked for two weeks.
Legal-reviewed Confidence 94% Context loaded · Hernandez, J. · Unit 219

Jose is at day 145 — well past California's 14-day pre-lien window. Based on his record, here's the right next step:

  1. If you haven't already sent the 10-day notice of sale by certified mail, that's the next required step.
  2. Confirm SCRA status (military) — he's not flagged in the system, but worth a final phone attempt with documentation.
  3. Schedule the auction at least 21 days from the notice-of-sale date.

⚠ This involves legal territory. Confirm timing with counsel before scheduling the auction.

Suggested follow-ups
Cited: Lien timeline ·94% Military SCRA ·91% 10-day notice of sale ·76%
Context: Jose Hernandez Unit 219 · SuperStorage Olive
Loaded context
JH
Jose Hernandez
tenant since 2021
Critical status
Unit219
Days overdue145
Balance$1,700.00
Overlockedday 14
SCRAnot flagged
Open customer detail
Last contact
4/15 · Phone call by Eric Nell

"Will try to pay next week"

Saved notes & pinned answers · this tenant
No saved notes for this tenant yet.
storagestackmanage
AK
Help Desk · Drift alerts

Drift alerts

When a KB article changes, any pinned conversation that cited the old version surfaces here. Review and re-pin, or dismiss if the old advice still stands.

Ask Pinned 4 Team activity 8 Drift alerts 3 Gap queue 3
Article updated Lien timeline v6 → v7 · 2 days ago · by Andre
3 affected
What changed

"send pre-lien notice after 14 days"

"send pre-lien notice after 10 days" — CA statute clarification per counsel review 5/20.

Affected conversations
SCRA handling workflow
Pinned · 3 days ago · by Andre
What if a tenant disputes a lien?
Yesterday 4:12 pm · by Bernard
Auction process — CA timeline
Yesterday 11:08 am · by Andre
Article updated Delinquent overlock v3 → v4 · 5 days ago · by Bernard
1 affected
What changed

Added new trigger phrases: "red lock", "cut my lock", "broken lock". Body unchanged.

Affected conversations
Escalation rule added Vehicle storage today · by Andre
1 affected
What changed
New escalation trigger: "Vehicle storage with expired registration → escalate immediately." Past answers may have advised the AI to handle this directly.
Affected conversations
storagestackmanage
AK
Help Desk · Team activity

Team activity

What your team has been asking the Help Desk. Spot KB gaps, see recurring questions, learn from each other.

Ask Pinned 4 Team activity 8 Drift alerts 3 Gap queue 3
Questions asked
38
last 7 days · 5 teammates
Answered confidently
86%
≥80% confidence
No answer
3
went to gap queue
Top topic
Lien process
9 questions
By teammate · last 7 days
AK
Andre Kalkreuter (you)
Top topic · Lien process
14 BM
Bernard Miller
Top topic · Auctions
11 JR
Jessica Rosa
Top topic · Move-ins
7 MC
Maria Castro
Top topic · Locks
4 PS
Priya Singh
Top topic · SCRA
2
Top topics
Lien process9
Auctions7
Locks / overlock6
Move-in / move-out5
SCRA / military4
Other7
Recent questions
MC
"Tenant lost combo — what's the procedure?"
Maria · 5h ago · no answer → added to Gap queue
BM
"How long do I have to keep auction records?"
Bernard · 1h ago · answered (92%) · cited Auction process
JR
"What's the gate hours at Robelini?"
Jessica · 3h ago · answered (96%) · cited Facility hours
AK
"Draft me an SMS to send Jose right now."
Andre · 2m ago · answered (88%)
PS
"Active-duty Marine called — what protections apply?"
Priya · yesterday · answered (94%) · cited Military SCRA
MC
storagestackmanage
AK
Help Desk · Gap queue

Gap queue

Questions the AI couldn't answer from current KB content. Resolve each one — answer the asker directly, write the missing article, or hand it off.

Ask Pinned 4 Team activity 8 Drift alerts 3 Gap queue 3
How the gap queue works

When anyone on the team asks the Help Desk a question the AI can't ground in current KB content, the question lands here instead of going back as a confident answer. You then choose one of three resolutions — and the asker is notified automatically:

  • Answer & close — one-off reply for situational questions (e.g. "what's going on with unit J55"). Doesn't change the KB.
  • Write article — converts the gap into a new KB article so the AI can answer the next person automatically. Use this when the same question keeps coming back.
  • Dismiss — for routing misses, duplicates, or questions that aren't real gaps. The asker still gets a note explaining where to go.

Similar questions auto-cluster so you can resolve several at once. Median resolution target: under 4 hours.

Open gaps
3
2 are clusters (7 questions total)
Median wait
2h 14m
since asker posted · target < 4h
Closed this week
11
9 answered · 2 became articles
Top gap topic
Unit-specific
5 of 14 gaps · 30d
Filter the queue
Sort
No grounded answer Unit-specific gap-1042

"What should I do about unit J55?"

asked by andre@hansacapital.co · 44m ago · waiting
Assignee AK Andre
Why I can't answer: The question lacks context about what's happening with unit J55 (overlock, move-out, lien status, lock issue, etc.). Retrieved KB excerpts are loosely topical headers without specific guidance tied to this unit's situation.
Recommendation: ask Andre what's happening on J55 — this is a 1:1 reply, not a missing article.
Articles the AI tried · all rejected
Scores are the AI's relevance estimate (0–1). Anything below 0.55 is treated as not grounded. Useful for spotting articles that should have covered this — e.g. low score might mean the article exists but the trigger phrases are wrong.
0.41 Overlock process topical only — no unit context
0.37 Move-out checklist no signal asker is moving out
0.33 Lien timeline unit not flagged delinquent
Your answer
Andre gets your reply by email and as a Manage in-app notification within a minute. The original question and your answer are saved to his pinned conversations so he can refer back to it.
Cluster · 3 askers Missing procedure gap-1039

"What do I do when I have a deceased tenant?"

first asked by andre@hansacapital.co · 3h ago · grouped with 2 similar questions
Assignee AK Andre
Why I can't answer: No KB article addresses deceased-tenant procedures — estate / next-of-kin handling, required documentation, releasing contents to executor, lien hold. Retrieved articles cover standard move-outs, lock returns, and SCRA — none relevant.
Recommendation: write the article — this has been asked 3× in 9 days and there's no source of truth.
Questions in this cluster · resolve all 3 with one answer
We group questions by semantic intent, not exact wording. Publishing an answer here notifies every asker in the cluster. If one of these isn't really the same question, hit Split off to peel it back out into its own gap.
"What do I do when I have a deceased tenant?"
AK Andre · 3h ago
primary
"Tenant passed away — son wants the stuff, what do I need from him?"
MC Maria · yesterday
"Probate paperwork for storage unit — what's required?"
BM Bernard · 9 days ago
Compose
Draft article creates a new KB entry — once published, the AI can ground future questions on this topic and the next person won't end up in the queue. Reply only is the lighter path: notifies the askers without changing the KB. Use it when the answer is genuinely one-off.
Article will resolve all 3 questions in this cluster
Wrong tool Tenant lookup gap-1037

"Can you pull up tenant Andre Kalkreuter?"

asked by andre@hansacapital.co · 4h ago · waiting
Assignee Unassigned
Why I can't answer: Help Desk answers process & policy from the knowledge base — it doesn't have tenant lookup. The right tool for a specific tenant record is Hummingbird (account & payment info) or LockEngine (lock / overlock status).
Recommendation: reply with a deep-link and dismiss as a routing miss — not a content gap.
Reply with a deep-link
When a question really belongs to another StorageStack tool, send the asker straight there instead of writing the answer yourself. The link opens the right tenant record in one click — no copy-pasting the name.
When the queue is empty, closed gaps from the last 7 days appear here with the article or answer they produced — so you can see what learning actually came from the queue.
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